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Technical Support

Make use of our highly skilled support personnel.

Remote and local

Nera Global Technical Support (HelpDesk) service is available in two main service categories.

A global integrated system enables efficient operation of both remote and local HelpDesk services. These services utilise Nera's CSSWEB as the main support centre interface with additional, solution specific telephone access.

Available categories:

During office hours (8 hours Business Day Service)
Extended availability (24/7/365)

TECHNICAL SUPPORT: We are both local and global.

Types of technical support

On-site Support

Scheduled on-site support

Preventive maintenance
Operation and maintenance assistance

Emergency on-site support

Network Management

Remote Network Monitoring
Local Network Monitoring

Hardware Services

Standard and Bulk Repair Services
Advance Swap Replacement Service
Spare Part Management Solutions
Extended Warranty

Software Services

Annual Software Services for:

NMS
Embedded Software
Single Software version upgrade

Evolution Series™

Microwave Radio Platform

Mobile Backhaul

Flexible solutions for mobile operators

Network planning

Find the requirements of your network

NEWS

Nera signs EUR 15 million 5 year supply contract of Microwave systems to Polkomtel

Nera Networks Poland - a subsidiary of Nera Networks AS has entered a 5 year frame agreement with Polkomtel SA, Poland's largest mobile operator.

Nera Networks wins USD 9 million contract with major South American operator

Nera Networks has entered into an agreement with a major telecom operator in South America for the delivery of a microwave solution of more than 350 hops.

Nera Brazil - On "Top 10" ranking, once again.

Once again Nera Networks Brazil is ranked on the top 10 list of Brazil’s telecom companies, The survey has been conducted by “Anuário Telecom”, where a total of 100 telecommunications companies were evaluated.

Aid to flood victims in Pakistan

Due to Pakistans emergency situation Nera has now given a donation of 1 million PKR to the Pakistan Army Flood Relief Fund. At least 1,600 people have been killed, and 6 million are in urgent need.

EVENTS

Bergen Research Days 2010

Are you interested in science? Children, youth and grown ups with a playful mind are very welcome to come and see us at Lille Lungaardsvann in Bergen 24th and 25th of August.

Headquarter - Bergen, Norway: Nera Networks AS, Kokstadveien 23, P.O. Box 7090, N-5020 Bergen, Norway, Tel: (+47) 55 22 51 00, Fax: (+47) 55 22 52 99