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Nera Networks Service Level Agreements: Protect your business with the right service level.

Service Level Agreements (SLA)

Secure your operations with the right service agreement.

Nera SLAs

Nera offers an extensive range of service solutions to minimise operational costs and optimise network operation.

A Service Level Agreement (SLA) is the perfect way to secure continuous support access while some support services are offered also as stand-alone services.

Choose the right SLA for your organisation

In addtion to the regular Software SLA we offer three extended SLA-agreements:

Basic SLA
Standard SLA
Premium SLA

Please see the details for each SLA-agreement below.

Features


Access to CSSWEB	V	V	V	V
Technical Support (HelpDesk) 8-16 CET Monday to Friday	-	V	-	O
Technical Support (HelpDesk) 24/7	-	-	V	V
Software Services Nera NMS (Patches + New Releases)	O	V	V	V
Software Services Nera Embedded Software (Patches + New Releases)	V	V	V	V
Customer Specific Options:
Extended Warranty	-	-	-	O
Advanced Swap Repair Services	-	-	-	O
On-Site Support	-	-	-	O
Professional Services	-	-	-	O
Training Services	-	-	-	O
Network Monitoring Services	-	-	-	O
Maintenance Services	-	-	-	O
Other Services (On-Demand)	-	-	-	O
V = included - = not available O = available option

Evolution Series™

Microwave Radio Platform

Mobile Backhaul

Flexible solutions for mobile operators

Network planning

Find the requirements of your network

NEWS

Ceragon Networks Acquires NERA Networks AS (NAS)

Combined Company Positioned to Become the Number One Wireless Backhaul Specialist; New Company Logo Unveiled

EVENTS

Ceragon Networks, Norway: Ceragon Networks AS, Kokstadveien 23, P.O. Box 7090, N-5020 Bergen, Norway, Tel: (+47) 55 22 51 00, Fax: (+47) 55 22 52 99